All orders placed are dispatched through our courier partner Delivery.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which the claim is being raised.

You may be required to share a short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable to get a refund in case you fail in any of the below-mentioned scenarios:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box (if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 - 4 days post-delivery. We might need to pick up your packaging for investigation at our end

You have used the item for which the claim was raised.

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Unfortunately, at this time we accept payment only in INR.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet

Please send an email at customercare@toyzisland.in or Call us on +91-9779420944 and we'll sort it out for you.