In case you face any concerns with the product, you may request for a Replacement/Exchange (reasons as applicable), within the specified valid window after the delivery of the selected range of products (based on availability).

Once the product has been delivered, you may visit the Contact Us Page and send a request using subject return and exhange. Then, follow the same steps as the Returns Flow and submit the Request. Please note that currently, we offer replacement/exchange only for the selected product(s) at Toyzisland.in To check the eligibility of the product replacement/exchange, visit the product details / combo page

Once submitted, we will validate the request. Upon approval, we will attempt pickup of the original product(s). Please note that the product should be unused, unwashed, untorn with all its original tags intact and should be returned in the original manufacturer / brand packaging (like it was shipped to you), along with its original accessories, user manual, warranty cards (wherever applicable) for refund to be successfully processed, if any of the mentioned return guidelines aren’t fulfilled, we will not be able to process refund for the returned product.

Once the original product(s) has been received at our Facility and the quality check has been carried out ,the replacement/exchange product will be shipped to your address. You may track the delivery of the replacement/exchange Order on the same Order Details Page.

If the product is not eligible for a replacement/exchange after delivery due to any eligible reasons, such as the product is out of stock, the return pickup for the product is unavailable, or your pincode is no more serviceable for delivery, or any other similar reason, you may return the product within the specified window after the delivery of the product.

You can exchange or return products within 30 days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Have a question about our toys? Want to know if a certain toy is right for you, your child, or your classroom? Let us know!